Shipping & Returns

Last updated: October 4, 2026

Order Processing

Orders are processed within 1–3 business days after payment is confirmed, not counting weekends and holidays. During busy periods or when an item is back-ordered, processing may take a little longer. If you need your order sooner, you can add Priority Processing at checkout.

Shipping and Delivery

Once your order ships, delivery usually takes 5–10 business days. You will receive an email with your tracking number as soon as your order leaves our warehouse. Shipping costs, if any, are shown at checkout before you pay.

Please double-check your shipping address before you order. We are not responsible for orders delivered to an address entered incorrectly at checkout, but we will do our best to help if you contact us quickly.

Lost or Damaged Packages

If your tracking shows no movement for several days, your package arrives damaged, or something is missing or incorrect, contact us within 14 days of the expected delivery date with your order number (and a photo, for damaged items). We will send a replacement or issue a refund at no extra cost to you.

30-Day Money-Back Guarantee

If you are not happy with Odor Crush for any reason, you can request a refund within 30 days of delivery.

  1. Contact us with your order number and the reason for your request.
  2. We will reply with return instructions and the return address. Returns sent without contacting us first may not be processed.
  3. Ship the product back, including any unused tablets, in its original packaging if possible.

Unless your order arrived damaged, defective, or incorrect, return shipping costs are your responsibility. We recommend a trackable shipping method.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to show it. Shipping fees and Priority Processing fees are non-refundable once an order has shipped, unless the order arrived damaged, defective, or incorrect.

Cancellations and Changes

If you need to cancel or change your order, contact us as soon as possible. We can usually make changes before the order ships, but we can't guarantee it once processing has started.

Questions

If anything here is unclear, get in touch and we'll be happy to help.